That’s not well replicated online.Working for Hotel chocolat was probably one of the most stressful and draining jobs I have ever worked, the promise of care for your mental health is completely disregarded once you've signed a Contract and been thrown into your working store and left with all the responsibilities that are well over what you should be doing as an assistant manager, completely underpaid for the job and toxic management, very clicky and if you're not liked by the District manager, they will make your life miserable and be very rude and unhelpful when you're asking for advice or help in regard to how best to run the store. The purpose of our retail locations is about leisure: hot chocolate or ice-cream or chocolates you weren’t planning to buy. While no new stores are expected to open for a year, Thirlwell said: “People came back to mingle with each other even after thebubonic plague and we hope people will come back. “We are talking to landlords to work out a mutually satisfying way of making them sustainable,” he said. Thirlwell said Hotel Chocolat’s 125 stores and cafes remained important and he hoped to agree rent reductions with landlords and reopen them fully when allowed by the government. Since shops closed, tens of thousands of new shoppers have signed up to Hotel Chocolat’s online service. Key workers were also offered a 50% discount on the luxury chocolates, and thousands of eggs were given away to NHS hospital staff, care homes and food banks as the group’s warehouse could not handle the volume. Thirlwell said Hotel Chocolat had been able to sell the vast majority of its Easter stock online after a “chocolate version of Dunkirk” in which stock was collected from stores and sent to the warehouse to be sold online. Overall trade is down significantly, however, as home deliveries have not been enough to offset the sales lost due to store closures. Since then sales have soared online – with analysts estimating trade has more than trebled. Hotel Chocolat closed all its stores and its factory last month, three weeks before Easter – the second biggest selling period for chocolate. Thirlwell said the aim was to gradually bring back more staff over time, as long as social distancing measures such as perspex screens to divide staff on production lines and in the canteen continued to work well. It has brought back from furlough about 80 staff, roughly a third of its factory workforce, to help resupply chocolate for the group as stocks had begun to run low. He said the company had restarted production at its factory in Huntingdon, Cambridgeshire, last week. “We have decided to err on the side of caution, but it is important to get gradually open and get accessibility to chocolate increased,” he said. Cafes are allowed to open for takeaways under the government’s high street lockdown rules but Thirlwell said the position of the retail areas in its chocolate shops was “a grey area” – because it is not strictly essential food – so that part of the business would be kept closed. “It will help us to learn how to do things and control safe working,” said Angus Thirlwell, the chief executive and co-founder.
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